We currently offer all customers a 14 day money back guarantee on all monthlyshared & resellerweb hosting plans.
If, within the 14 days following initial activation of the hosting account, the customer submits a cancellation request through the Client Area or by email to billing@stayhosted.com , a full refund will be issued minus the cost of any exempt add-ons and subject to the following terms and conditions.
Terms and Conditions
Fees for certain account add-ons and services, once paid, are non-refundable. These include:
Domain registration or renewal fees;
SSL certificate fees;
Dedicated Servers;
Software/Script Installation Services;
Once registered or ordered, domain names and SSL certificates become the property of the customer, and remain so in the event of cancellation, hence they are non-refundable.
If the account included a free domain name registration or renewal, the appropriate registration or renewal fee will be deducted from any refund given. The domain name will remain the property of the customer.
Exclusions
The 14 day money back guarantee shall not be applied if:
More than 50% of the allocated bandwidth is used within the first 14 days;
The account is terminated by us for violation of our Terms of Service and/or Acceptable Use Policy;
The account holder has previously cancelled an account with us and received a refund, whether under this guarantee or otherwise.
The plan or package purchased is an Annual plan i.e payment paid for 12 months period.
If you have any other general questions, please read the FAQ's, Forums or alternatively our Live Help will gladly assist you to answer them for you.
The 14 day money back guarantee shall not be applied if: 
